Hotel Service Manager ANZSCO Code: 431411

The hotel services manager is the person in charge of a hotel organization’s operations and activities. They oversee front desk operations and guest requirements management, ensuring client satisfaction is at its peak. Additionally, they oversee the management of hotel amenities like lodging and food service, conferences and events, bookkeeping, sales, and business development. They communicate with suppliers and contractors, oversee repairs and maintenance, and ensure compliance and security. A hotel service manager supervises and plans hotel service employees’ actions.

Hotel Service Manager ANZSCO Code: 431411

Occupation description

A hotel service manager supervises and plans hotel service employees’ actions.

Occupations considered suitable under this ANZSCO code:

  • Hotel Service Supervisor
  • Front Office Manager (Hotel)
  • Head Housekeeper
  • Head Porter (Hotel)
  • Hotel Concierge
  • Hotel Office Manager

Occupations not considered suitable under this ANZSCO code:

  • Hotel Service Worker
  • Receptionist
  • Guest Agent

These jobs need the necessary skill level or are categorized differently in ANZSCO

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    Group allocation:

    VETASSESS Group C occupation: Hotel Service Manager

    This occupation requires qualifications, such as a bachelor’s degree or higher degree, which are assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) or experiences in the related field.

    Applicants must have fulfilled at least one of the following four criteria (1–4):

    Extra credentials in a highly applicable topic of study correspond to the following levels:

    • AQF Diploma
    • AQF Advanced Diploma
    • AQF Associate Degree or
    • AQF Graduate Diploma

     Bachelor’s degree or higher degree includes:

    • AQF Master’s Degree or
    • AQF Doctoral Degree

    Highly relevant paid employment duration (20 hours or more per week)

    • 1–3 minimum number of years of highly relevant work experience in the specified occupation gained during the five years before the application date for a skills assessment and at a suitable skill level.
    • 4 A minimum of 6 years of relevant work experience is needed, with at least one year of highly relevant work completed in the five years before application and five years of relevant work (which may have yet to be completed within the last five years).

    An applicant must have at least one year of highly relevant work at an adequate skill level within the last five years if employment occurs before attaining the certification at the requisite level. The final five years of pre-qualification could fall inside the previous ten years. A favorable evaluation of the degree of qualification and length of employment is necessary for a favorable conclusion of the Skills Assessment.

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    Qualification and Employment Criteria


    This occupation requires a qualification in:

    • AQF Advanced Diploma, Associate Degree, Bachelor, Master and Doctoral level.

    Qualifications in Tourism without Hospitality Management subjects would not be accepted for this occupation.


    • Hospitality Management
    • Hotel Management


    Highly relevant tasks include:

    • Establishing the tasks must be completed and assigning them to doorkeepers, luggage porters, and commercial housekeepers.
    • Meeting with managers to plan actions involving other organizational divisions.
    • Keeping rosters and attendance data updated.
    • Describing and implementing safety rules.
    • Supervising the unit’s work and making adjustments and suggestions.
    • Meeting with employees to address complaints.
    • May handle hotel reception and front desk tasks.

    Employment information

    Candidates for this position must have experience managing other employees while working in a hotel. It’s possible that employment in other accommodations—such as bed and breakfasts, hostels, or boarding houses—won’t be approved because these places typically lack the same complex organizational structures and facilities.

    Supporting material for assessment

    An organizational chart is required of candidates nominated for this managerial position. The firm letterhead, the applicant’s job title, the positions of their superiors and subordinates, and all positions reporting to the applicant’s direct supervisor and subordinates should all be included in an organizational chart. It should also show where the department fits into the larger structure of the business.

    Applicants must submit a statutory declaration explaining the necessary information and why it cannot be provided if they cannot get an organizational chart from their employer.

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