Hotel or Motel Manager ANZSCO Code: 141311
The person in charge of managing a resort, hotel, motel, or other accommodation establishments is a hotel or motel manager. They go by the names of hoteliers or lodge managers as well. In addition to overseeing daily operations, hotel managers are also in charge of administrative and operational duties like scheduling staff shifts and placing supply orders. They plan and manage a hotel or motel’s activities to offer visitors lodging, meals, and other services. A hotel or motel manager plans and oversees the daily operations of the establishments to ensure that guests are accommodated, fed, and receive additional services.
Occupation description
A hotel or motel manager plans and oversees the daily operations of the establishments to ensure that guests are accommodated, fed, and receive additional services.
Occupations considered suitable under this ANZSCO code:
- Hotelier
- Publican
- Duty Manager (Hotel)
- Resort Manager
Occupations not considered suitable under this ANZSCO code:
- Hotel Service Manager
- Bed and Breakfast Operator
- Serviced Apartment Manager
- Guest House or Hostel Manager
- Reception Centre Manager
- Night Auditor
These jobs need the necessary skill level or are categorized differently in ANZSCO.
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Group allocation:
VETASSESS Group C occupation: Hotel or Motel Manager
This occupation requires qualifications, such as a bachelor’s degree or higher degree, which are assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) or experiences in the related field.
Applicants must have fulfilled at least one of the following four criteria (1–4):
Extra credentials in a highly applicable topic of study correspond to the following levels:
- AQF Diploma
- AQF Advanced Diploma
- AQF Associate Degree or
- AQF Graduate Diploma
Bachelor’s degree or higher degree includes:
- AQF Master’s Degree or
- AQF Doctoral Degree
Highly relevant paid employment duration (20 hours or more per week)
- 1–3 minimum number of years of highly relevant work experience in the specified occupation gained during the five years before the application date for a skills assessment and at a suitable skill level.
- 4 A minimum of 6 years of relevant work experience is needed, with at least one year of highly relevant work completed in the five years before application and five years of relevant work (which may have yet to be completed within the last five years).
An applicant must have at least one year of highly relevant work at an adequate skill level within the last five years if employment occurs before attaining the certification at the requisite level. The final five years of pre-qualification could fall inside the previous ten years. A favourable evaluation of the degree of qualification and length of employment is necessary for a favourable conclusion of the Skills Assessment.
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Qualification and Employment Criteria
Qualification
This occupation requires a qualification in:
- AQF Advanced Diploma, Associate Degree, Bachelor, Master and Doctoral level.
Qualifications in Tourism without Hospitality Management subjects would not be accepted for this occupation.
HIGHLY RELEVANT MAJOR FIELDS OF STUDY INCLUDE:
- Hospitality Management
- Hotel Management
Employment
Highly relevant tasks include:
- Coordinating and supervising the cleaning, room service, reservations, and reception activities.
- Overseeing the upkeep of the property, gardens, and security measures.
- Organizing and managing activities related to bars, restaurants, events, and conferences.
- Following the rules about gaming, alcohol, and other matters.
- Evaluating and examining client contentment.
- Supervising buying and accounting operations.
- Making sure that occupational health and safety laws are followed.
- May provide visitors with information about local tourism and set up transportation and trips.
Employment information
A hotel or motel is a type of business that offers customers meals, lodging, and other services. These enterprises typically classify their employees into several service departments (such as housekeeping, food and beverage, grounds/maintenance, reception, or concierge services). A hotel’s main business should be providing accommodation services, not food and beverage, for it to be deemed an acceptable work context.
To be considered for this position, the candidate must oversee all departments or facets of a motel or hotel’s operations, such as housekeeping, security, food and beverage, accounting, and purchasing.
Regarding serviced apartments, candidates should be able to demonstrate knowledge and experience in the following areas in addition to being accountable for every facet of the operation of the serviced apartment:
- Knowledge of and adherence to body corporate law, as appropriate.
- When appropriate, communicate with multiple individual apartment owners.
Therefore, candidates applying for this occupation should either be employed at major hotels with complex organizational structures at the duty manager level or above or senior management level in motels or small hotels without such structures. In both situations, candidates should oversee and direct personnel across departments, manage and coordinate operations across all operational departments, put policies and procedures into practice, and handle some pertinent financial and human resources duties.
Positions limited to front desk duties are inappropriate for this occupation; however, they might be included under the Hotel Service Manager category if the primary duty is overseeing hotel service personnel.
Supporting material for assessment
An organizational chart is required of candidates nominated for this managerial position. The firm letterhead, the applicant’s job title, the positions of their superiors and subordinates, and all positions reporting to the applicant’s direct supervisor and subordinates should all be included in an organizational chart. It should also show where the department fits into the larger structure of the business.
Applicants must submit a statutory declaration explaining the necessary information and why it cannot be provided if they cannot get an organizational chart from their employer.