Post Office Manager ANZSCO Code: 142115

The office manager ensures everything runs smoothly and efficiently by organizing and supervising administrative tasks. Greeting guests, keeping an eye on office supplies, supervising other administrative personnel, monitoring budgets, and helping staff with administrative tasks like meeting scheduling are all typical examples of their responsibilities. A post office manager plans and directs a post office’s daily activities.  An office manager’s typical workday consists of overseeing the operation of the office, which includes maintaining personnel and communications organization. This entails procuring office supplies, scheduling, supervising staff, managing administrative responsibilities, and handling HR chores, including hiring and recruiting.

Post Office Manager ANZSCO Code: 142115

Occupation description

An office manager’s typical workday consists of overseeing the operation of the office, which includes maintaining personnel and communications organization. This entails procuring office supplies, scheduling, supervising staff, managing administrative responsibilities, and handling HR chores, including hiring and recruiting. 

Occupations not considered suitable under this ANZSCO code:

  • Retail Manager (General)
  • Postal Services Officer
  • Mail and Parcel Officer
  • Betting Agency Manager
  • Newsagent

These jobs need the necessary skill level or are categorized differently in ANZSCO.

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    Group allocation:

    VETASSESS Group C occupation: Post Office Manager

    This occupation requires qualifications, such as a bachelor’s degree or higher degree, which are assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) or experiences in the related field.

    Applicants must have fulfilled at least one of the following four criteria (1–4):

    Extra credentials in a highly applicable topic of study correspond to the following levels:

    • AQF Diploma
    • AQF Advanced Diploma
    • AQF Associate Degree or
    • AQF Graduate Diploma

     Bachelor’s degree or higher degree includes:

    • AQF Master’s Degree or
    • AQF Doctoral Degree

    Highly relevant paid employment duration (20 hours or more per week)

    • 1–3 minimum number of years of highly relevant work experience in the specified occupation gained during the five years before the application date for a skills assessment and at a suitable skill level.
    • 4 A minimum of 6 years of relevant work experience is needed, with at least one year of highly relevant work completed in the five years before application and five years of relevant work (which may have yet to be completed within the last five years).

    An applicant must have at least one year of highly relevant work at an adequate skill level within the last five years if employment occurs before attaining the certification at the requisite level. The final five years of pre-qualification could fall inside the previous ten years. A favorable evaluation of the degree of qualification and length of employment is necessary for a favorable conclusion of the Skills Assessment.

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    Qualification and Employment Criteria

    The department’s position within the larger organizational structure should also be shown on the chart.

    Suppose your employer is unable to give you an organizational chart. In that case, you are obligated to submit a statutory declaration explaining the needed information and why you cannot offer it.

    If you manage a post office on your own, you need to supply the following:

    • Proof of self-employment could include sole proprietorship or company registration information and official declarations from your qualified accountant and legal counsel. The statement from your accountant or lawyer must contain the following: the letterhead of the accountant or lawyer, your complete name, the length of time you have been working for yourself continuously (including the dates of each role’s official start and end), the type of business you conduct, the accountant or lawyer’s signature, and their contact information.
    • A legal statement outlining your primary responsibilities when working for yourself.
    • Payment documentation, such as client invoices accompanied by matching bank statements or official tax records, is proof of recurring revenue from self-employment.
    • Additional proof, such as supplier or client contracts, client endorsements, prQualification

    This occupation requires a qualification in:

    • AQF Advanced Diploma, Associate Degree, Bachelor, Master and Doctoral level.


    • Retail Management
    • Business Management
    • Business Administration


    Highly relevant tasks include, but are not limited to:

    • Deciding on the stock levels, service standards, and product mix.
    • Establishing and carrying out marketing and purchasing strategies as well as pricing.
    • Promoting and publicizing the products and services offered by the business.
    • Supplying clients with goods and services as well as product usage advice.
    • Preserving documentation of financial activities and stock levels.
    • Creating a budget for the organization.
    • Regulating personnel hiring, training, and oversight.
    • Ensuring adherence to rules about occupational health and safety.

    Additional tasks may include:

    • Assisting in the creation and effective execution of the post office’s yearly plan.
    • Manage post office retail activities and oversee mail delivery logistics.
    • Putting in place and monitoring security measures for handling mail, cash, and valuables in post offices.
    • Addressing complaints and offering clients guidance on postal issues.

    Employment information

    Post offices in Australia are primarily involved in three sectors of business: retail merchandise and third-party agency services, letters and related services, and parcels and logistics for both local and foreign markets. Postal services (mail, parcel, and logistics), banking, insurance, bill payment, remittance, digital, and parcel lockers are among the services provided by post offices.

    The size and kind of post office typically determine the range of services offered. The majority of the post office network in Australia is run by private citizens who own licenses, agents, or franchises. These Licensed Post Offices (LPOs) can operate exclusively as post offices or in tandem with other companies. In addition to providing an extensive array of postal services and goods, LPOs may also provide other goods.

    Conversely, Community Postal Agents (CPAs) typically work as an extension of another company, such as a general shop. CPAs provide limited mail and postage services. They provide at least essential postage assessment, stamp sales, and over-the-counter mail acceptance and delivery. They don’t offer agency services like banking and bill payment. Therefore, employment as a CPA may not be approved under the Post Office Manager position since it may be more pertinent to the Retail Manager (General) position.

    To be regarded as a Post Office Manager, you have to oversee the Post Office’s personnel and operations as a whole, ensuring they are lucrative, secure, and customer-focused. In addition to hiring, developing, and supervising employees, you should also be accountable for all elements of financial transactions, inventory management, promotions, policies, and retail operations. Post Office Managers may oversee the price and product mix for any auxiliary goods in their post office. Still, they typically do not manage these matters for core postal products and services because they are part of a more extensive network.

    Supporting material for assessment

    When applying for a skills assessment, please provide enough documentation to back up your employment claims, qualifications, and identity proof. The VETASSESS website lists all the necessary paperwork in the Eligibility Criteria section.

    An organizational chart must be submitted if you nominate someone for a managerial position. This diagram ought to show:

    • The letterhead used by the company.
    • Your place of employment.
    • The jobs that report to your immediate supervisor and direct subordinates, as well as the jobs of your superiors and subordinates.
    • oof of completed projects, or other supporting documentation for your application.
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