Call or Contact Centre Team Leader ANZSCO Code: 541111

VETASSESS Group D occupation: Call or Contact Centre Team Leader 

This occupation requires qualifications, such as a bachelor’s or higher degree, that are assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) or experience in the related field.

Applicants must have fulfilled at least one of the following four criteria (1–4):

Extra credentials in a highly applicable topic of study correspond to the following levels:

• AQF Diploma
• AQF Advanced Diploma
• AQF Associate Degree or
• AQF Graduate Diploma

 Bachelor’s degree or higher degree includes:

• AQF Master’s Degree or
• AQF Doctoral Degree

Highly relevant paid employment duration (20 hours or more per week)

• 1–3 minimum number of years of highly relevant work experience in the specified occupation gained during the five years before the application date for a skills assessment and at a suitable skill level.
• 4 A minimum of 6 years of relevant work experience is needed, with at least one year of highly relevant work completed in the five years before application and five years of relevant work (which may have yet to be completed within the last five years).

Suppose employment occurs before attaining the certification at the requisite level. In that case, an applicant must have at least one year of highly relevant work at an adequate skill level within the last five years. The final five years of pre-qualification could fall within the previous ten years. A favorable evaluation of the degree of qualification and length of employment is necessary for a favorable conclusion of the Skills Assessnmet.